Shipping Policy

Shipping Policy

Thank you for choosing Odela and Co for your beauty and wellness needs. Please review our shipping policy carefully before placing your order.

General Shipping Information:

- Odela and Co is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs, or back-end charges.

- For international orders, Odela and Co does not cover shipping rates, custom duties, or VAT, which vary by country.

- Please make sure that your shipping address is correct prior to checkout. We cannot accommodate any address changes once the order has been placed.

Delivery Timeframes:

Dear Valued Customers,

We appreciate your support and understanding as we navigate a busy event season. Due to an influx of orders, please be aware that shipping times may be delayed. We are working diligently to process and ship all orders as quickly as possible.

Thank you for your patience and support during this time. Your understanding means a lot to us, and we’re committed to getting your orders to you as soon as we can.

- For local orders, delivery is approximately 5-8 business days after the time of shipment.

- For international orders, delivery is approximately 9-11 business days after the time of shipment.

- Please note that a "business day" is considered to be Monday through Friday. Orders placed on or during UAE National Day (December 2 to December 3) might experience slight delays.

- International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates.

- Duties and taxes vary by country/region of destination. Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments.

Free Shipping Offers for GCC Countries: 

We are pleased to offer free shipping for select GCC countries. However, if your shipping address is in a remote area, we may need to charge you the shipping cost. To avoid this, you can choose delivery to the nearest location or pick up your package from the nearest DHL center.

Please note that prices may vary depending on your location. If your order does not qualify for our free shipping offers, you will need to pay the shipping cost before we ship your order. Additionally, if your location is in a remote area, there may be an extra charge from the delivery company. As an alternative, you can pick up your order from the nearest DHL center.

Thank you for choosing Odela and Co. We strive to provide you with the best possible shopping experience, and we're here to assist you with any questions or concerns regarding your order and shipping. Please feel free to reach out to our customer support team if you need any further assistance.